Who We Are
PH Ginto is an online sports betting and gaming platform operated at phginto.click, serving Filipino players across the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, PH Ginto is the "personal information controller" — meaning we determine the purposes and means of processing your personal data.
This Privacy Policy applies to all personal data collected from users of the PH Ginto website, mobile browser interface, and any related services or communications. It covers data collected during registration, account use, transactions, customer support interactions, and your use of promotions such as the Refer a Friend programme.
Plain English: PH Ginto is responsible for how your data is handled. If you have questions at any point, our Data Protection Officer is reachable at privacy@phginto.click.
PH Ginto processes all personal data under Philippine data privacy law — your information stays secure.
Personal Data We Collect
PH Ginto collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable online betting experience. The categories of data we collect are set out below.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Required (KYC) |
| Contact Data | Email address, mobile number, residential address | Required |
| Financial Data | GCash number, Maya account details, bank account name and number, transaction history | Required |
| Technical Data | IP address, device type, browser type and version, operating system, session logs | Automatic |
| Usage Data | Games played, bets placed, bet amounts, win/loss history, session duration, pages visited | Automatic |
| Communication Data | Support chat transcripts, emails sent to PH Ginto, survey responses | Where applicable |
| Verification Media | ID document photos/scans, selfie or video for KYC, proof of address documents | Required (KYC) |
PH Ginto does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is necessary for regulatory identity verification purposes.
How We Collect Your Personal Data
PH Ginto collects personal data through the following channels:
- Direct collection: Information you provide during account registration, KYC document submission, deposit or withdrawal requests, support enquiries, and participation in promotions like the Refer a Friend programme.
- Automated collection: Technical and usage data gathered automatically when you access the PH Ginto platform, via cookies, server logs, and similar tracking technologies (see Section 8 on Cookies).
- Third-party sources: Identity verification data returned by licensed KYC service providers, fraud prevention databases, and payment processors used by PH Ginto. We do not purchase marketing lists or consumer data from data brokers.
- Referral data: If you were referred to PH Ginto by an existing player through the Refer a Friend programme, PH Ginto receives the referral code linking your registration to the referring player's account. No additional personal data about you is shared with the referring player beyond confirmation that a qualifying referral was made.
Why We Use Your Personal Data
PH Ginto uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Responsible Gaming Use
PH Ginto uses your account activity data — including session frequency, bet amounts, deposit patterns, and game preferences — to monitor for signs of problem gambling behaviour. This is done in the interest of player welfare. Where patterns suggest a player may be experiencing gambling-related harm, PH Ginto may proactively offer responsible gaming tools, restrict certain account features, or contact the player directly. This use of data is a legal obligation and a core commitment of PH Ginto, not optional.
Marketing Communications
PH Ginto may send you promotional emails, SMS messages, or in-platform notifications about offers, new games, and events — but only if you have given explicit consent during registration or through your account preferences. You can withdraw marketing consent at any time by updating your notification settings or contacting support. Withdrawal of marketing consent does not affect your ability to use the platform.
PH Ginto uses your data responsibly — to keep your account secure and your experience personalised.
Legal Basis for Processing
Under the Data Privacy Act of 2012 and its Implementing Rules, every processing activity must have a lawful basis. PH Ginto's processing activities are grounded in the following:
- Performance of a contract: Processing necessary to operate your account, accept deposits, settle bets, and process withdrawals — the core services you signed up for.
- Legal obligation: Processing required to comply with anti-money laundering laws, gaming regulations, KYC requirements, tax obligations, and court orders.
- Legitimate interests: Processing for fraud detection, security monitoring, platform performance improvement, and responsible gaming monitoring — activities that are in both PH Ginto's and its players' best interests.
- Consent: Processing for marketing communications, optional analytics, and certain cookies — always with your explicit, informed, and freely given consent, which you may withdraw at any time.
Who We Share Your Personal Data With
PH Ginto does not sell your personal data. We share it only where necessary, and only with trusted parties under strict data processing agreements. The categories of recipients are:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partners, and card networks — to process your deposits and withdrawals in Philippine Peso.
- KYC and identity verification providers: Licensed third-party services used to verify your identity and check against sanction and self-exclusion lists as required by regulation.
- Fraud prevention and security services: Service providers that help PH Ginto detect and prevent fraudulent activity, money laundering, and account abuse.
- Cloud infrastructure and hosting providers: Companies that provide the servers and technology infrastructure on which PH Ginto runs, operating under strict confidentiality and data protection agreements.
- Customer support platforms: Software providers used to manage live chat and email support, who process communications on PH Ginto's behalf.
- Regulatory authorities: The Philippine gaming regulator, the National Privacy Commission, financial intelligence units, and law enforcement agencies — where legally required to do so.
All third-party service providers who handle PH Ginto player data are bound by data processing agreements that require them to process data only on PH Ginto's instructions and to maintain appropriate security standards.
International Data Transfers
Some of PH Ginto's third-party service providers — particularly cloud infrastructure and certain KYC providers — may process data in countries outside the Philippines. Where this occurs, PH Ginto ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under Philippine law.
These safeguards may include standard contractual clauses approved by the National Privacy Commission, adequacy determinations for the destination country, or binding corporate rules where applicable. PH Ginto will not transfer your personal data internationally where adequate protections cannot be assured.
Cookies and Tracking Technologies
PH Ginto uses cookies and similar tracking technologies on its website and platform interface. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.
Types of Cookies Used
- Strictly necessary cookies: Required for the platform to operate. These cannot be disabled — they include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery.
- Functional cookies: Remember your preferences — such as your preferred language, display settings, and last-visited section — to improve your experience across sessions.
- Analytics cookies: Collect anonymised data about how players navigate and use the platform, helping PH Ginto identify areas for improvement. Used only with your consent.
- Marketing cookies: Used to measure the effectiveness of PH Ginto's promotional campaigns and to personalise offers shown to you. Used only with your explicit consent.
You can manage your cookie preferences through the cookie consent tool displayed when you first visit the site, and through your browser settings. Blocking strictly necessary cookies will affect the platform's ability to function correctly. Blocking other categories of cookies will not prevent you from using the platform.
Whether you're playing from Boracay or Makati, PH Ginto protects your personal data everywhere you play.
How Long We Keep Your Data
PH Ginto retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. General retention periods are as follows:
- Account data (identity and contact): Retained for the duration of your account plus 5 years after account closure, in line with anti-money laundering record-keeping requirements.
- Financial and transaction records: Retained for 7 years from the date of the transaction, as required by applicable Philippine financial regulations.
- KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
- Customer support communications: Retained for 3 years from the date of the last interaction.
- Technical and usage logs: Retained for 12 months, after which they are aggregated and anonymised for analytical purposes only.
- Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
When data reaches the end of its retention period and no legal obligation requires further retention, PH Ginto securely deletes or anonymises it so that it can no longer be linked to your identity.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PH Ginto. These rights can be exercised free of charge by contacting our Data Protection Officer at privacy@phginto.click.
Right to Access
Request a copy of the personal data PH Ginto holds about you, including information on how it is being used and who it has been shared with.
Right to Correction
Request correction of inaccurate, incomplete, or outdated personal data. You can update most contact details directly in your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected and there is no legal obligation requiring retention.
Right to Object
Object to processing of your data where PH Ginto relies on legitimate interests as its legal basis, or withdraw consent for marketing communications at any time.
Right to Data Portability
Receive a structured, machine-readable copy of personal data you have provided to PH Ginto, where technically feasible and applicable under the Data Privacy Act.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe PH Ginto has not handled your personal data in accordance with applicable law.
PH Ginto will respond to all data subject requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — but we will notify you of the extension and the reason within the initial 30-day window.
Security Measures
PH Ginto implements technical and organisational security measures appropriate to the risk level of the personal data it processes. These measures include but are not limited to:
- TLS encryption for all data transmitted between the player's device and PH Ginto servers
- AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
- Multi-factor authentication options for player accounts
- Role-based access controls ensuring that PH Ginto staff can only access data required for their specific functions
- Regular security audits and penetration testing by independent security professionals
- 24/7 automated monitoring for unusual account activity, login anomalies, and potential data breaches
- Strict data processing agreements with all third-party service providers
- Staff training on data protection obligations and secure data handling practices
No system is completely immune to security threats. PH Ginto continuously reviews and improves its security posture in response to evolving threats. In the event of a breach that poses a risk to your rights and freedoms, PH Ginto will notify you and the National Privacy Commission within the period required by the Data Privacy Act.
You also play a role in keeping your account secure. Use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone — including people claiming to represent PH Ginto.
Children's Privacy
PH Ginto is strictly an adults-only platform. No person under the age of 21 is permitted to register or use PH Ginto's services in accordance with Philippine online gaming regulations. PH Ginto does not knowingly collect personal data from individuals under 21 years of age.
If PH Ginto becomes aware that personal data has been collected from a person under the minimum age, that account will be closed immediately, all associated data will be deleted as soon as practicable, and any funds deposited will be returned to the originating payment method after appropriate verification. If you are a parent or guardian and believe your child has created a PH Ginto account, please contact us immediately at privacy@phginto.click.
Changes to This Privacy Policy
PH Ginto may update this Privacy Policy periodically to reflect changes in our data processing activities, legal requirements, or business operations. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the platform at least 7 days before the changes take effect.
We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of the page indicates when the most recent version was published. Continued use of the PH Ginto platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If you do not agree with a material change to this Privacy Policy, you may close your account and request deletion of your data (subject to our legal retention obligations) by contacting our Data Protection Officer.
Contact Us and Data Protection Officer
If you have any questions about this Privacy Policy, want to exercise your data subject rights, or wish to raise a data privacy concern, please contact PH Ginto's Data Protection Officer:
- Email: privacy@phginto.click
- General Support: support@phginto.click
- Live Chat: Available through the platform when logged in, 24/7
- FAQ: Visit our FAQ page for answers to common questions
PH Ginto aims to acknowledge all data privacy enquiries within 3 business days and to resolve or provide a substantive response within 30 days. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines (privacy.gov.ph).
Your privacy matters at PH Ginto. We built this platform for Filipino players and we take seriously every obligation that comes with the trust you place in us when you share your personal information. If something in this policy is unclear, please reach out — we'll explain it in plain terms.